1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, and password when you create an account
- Documents: The documents you upload for translation
- Payment Information: Processed securely through Stripe; we do not store your full credit card number
- Communications: Any messages you send to our support team
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our translation services
- Process your orders and payments
- Send you order confirmations and updates
- Respond to your questions and requests
- Comply with legal obligations
3. Document Handling and Security
We understand that your documents contain sensitive personal information. We take the following measures to protect your data:
- All documents are encrypted in transit and at rest
- Access to documents is restricted to authorized personnel only
- Documents are automatically deleted 30 days after order completion
- We do not share your documents with third parties except as necessary to provide our services
4. Data Retention
- Documents: Retained for 30 days after order completion, then permanently deleted
- Account Information: Retained as long as your account is active
- Transaction Records: Retained for 7 years for tax and legal compliance
5. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Companies that help us operate our business (e.g., Stripe for payment processing, cloud hosting providers)
- Legal Requirements: When required by law or to protect our rights
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Export your data in a portable format
- Opt out of marketing communications
7. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. You can configure your browser to reject cookies, but this may limit your ability to use certain features.
8. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers are located. By using our Service, you consent to this transfer.
9. Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect information from children under 18. If you believe we have collected such information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: joseban.trujillo@lingual360.com